Report Missing Cost of Living Payment – Steps to Take If You Haven’t Received Your Payment

Reporting a Missing Payment

If you believe you are eligible and haven’t received your payment, follow these steps to report it:

1. Check Eligibility Dates:
   • £300 payment between October 31 and November 19, 2024.
   • £301 payment between April 25 and May 17, 2024.
   • £150 Disability Cost of Living payment between June 20 and July 4, 2024.
2. Verify Your Bank Account:
   • Ensure the payment isn’t hidden in your bank, building society, or credit union account.
   • Look for references like “HMRC COLS” or “DWP COL” with your National Insurance number.
3. Gather Required Information:
   • National Insurance number.
   • Full name, address, and phone number.
4. Visit GOV.UK Portal:
   • Use the “Find out how to report a missing Cost of Living Payment” online form.
   • Complete the form with your personal details and submit it online.
5. Avoid Duplicate Reports:
   • Do not report the same missing payment more than once. Authorities will respond as soon as possible.

Procedure Overview

1. Eligibility Check:
   • Confirm you meet the eligibility criteria for the Cost of Living Payment.
2. Contact DWP or HMRC:
   • Determine whether your payment should come from DWP or HMRC based on your benefits.
3. Document Preparation:
   • Gather proof of identity, proof of income, and details of benefits received.
4. Online Submission:
   • Access the reporting form on the GOV.UK website.
   • Fill out and submit the form with accurate details.
5. Wait for Confirmation:
   • Monitor your email or post for confirmation and further instructions from DWP or HMRC.

Important Tips

• National Insurance Number: Keep your National Insurance number handy for all reporting processes.
• Bank Checks: Double-check your bank or building society accounts before reporting.
• Separate Transfers: Note that each benefit will receive a separate transfer, so multiple checks might be necessary.
• Official Channels: Always use official GOV.UK portals for reporting to avoid scams or misinformation.

Reporting a missing Cost of Living Payment is a straightforward process if you follow the correct steps and ensure all required information is accurately provided. By doing so, you can secure the financial assistance you’re entitled to and manage your living expenses effectively.